Privacy Policy

Klear Clinic Ltd Privacy Policy

Effective Date: 15/01/2025

 

Klear Clinic Ltd (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website, or interact with our services. Please read this policy carefully to understand our views and practices regarding your personal data.

 

1. Information We Collect

We may collect and process the following categories of personal data:

1.1 Information You Provide Directly:

• Name, address, date of birth, and contact details (e.g., phone number, email address).

• Health and medical information, including history and treatment details.

• Payment information, if applicable.

1.2 Information Collected Automatically:

• IP address, browser type, and operating system when you use our website.

• Cookies and usage data to improve website functionality.

1.3 Sensitive Personal Data:

• Health-related data is processed only as necessary for providing medical services, complying with legal obligations, or with your explicit consent.

 

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our medical and healthcare services.

• To communicate with you about appointments, treatment plans, and updates.

• To comply with legal and regulatory obligations.

• For billing, invoicing, and payment purposes.

• To improve and personalise our services.

 

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for processing (e.g., for marketing).

• Contractual Necessity: To fulfill the services you have requested.

• Legal Obligation: To comply with applicable laws and regulations.

• Legitimate Interests: For purposes that do not override your rights, such as improving our services.

 

4. Sharing Your Information

We may share your data with:

• Healthcare professionals involved in your care.

• Third-party service providers (e.g., payment processors, IT support) under strict confidentiality agreements.

• Regulatory bodies or law enforcement, as required by law.

We do not sell or rent your personal data to third parties.

Your details are only accessible by trusted and contracted members of Klear Clinic Ltd.

We use a third party clinic management system called “JaneApp” which allows our booking system to function or also promote our services. Your details will only ever be accessed by Klear Clinic Ltd and only visible to Klear Clinic Ltd. “JaneApp” proves to provide GDPR certification.

 

5. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes for which it was collected.

• Comply with legal, regulatory, or reporting requirements.

When no longer needed, your data will be securely deleted or anonymized.

 

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your data, subject to legal obligations.

• Restriction: Request restriction of processing under certain conditions.

• Data Portability: Request transfer of your data to another entity.

• Objection: Object to processing based on legitimate interests.

• Withdraw Consent: Withdraw consent at any time for processing based on consent.

To exercise these rights, please contact us using the details below.

 

7. Data Security

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, alteration, or disclosure.

 

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your user experience. Cookies are small files stored on your device that allow us to remember your preferences and improve site functionality. You can disable cookies in your browser settings, but this may affect your ability to use certain features of the website.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

 

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

 

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Klear Clinic Ltd
22 Colliers Walk, Nailsea, BS48 1RG
Email: info@klearclinic.co.uk
Phone: 01275 217173

 

Consent

By using our services, you consent to the terms outlined in this Privacy Policy.